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Merly Care

Customer Care

Everything you need before and after ordering your Merly shoes.

01

How to order

Choose a style, select an available colour and size, then continue to Merly's verified marketplace link.

02

Delivery

Delivery time and fees are shown by the marketplace for your address before checkout.

03

30-day exchange

Eligible unworn products may be exchanged within 30 days of receipt, subject to the seller's local policy.

04

One-year warranty

Manufacturing defects are supported for up to one year through Merly's official channels.

Need help choosing?

Contact the official Merly store in your market for stock, fit and order support.

Contact Merly